I can't believe this people from black berry, such a good cel phone, such a bad support, nothing works, when you want to repair anything from the device, or when you need to use the information in the laptop.. Please black berry people, improve!

I have tried for the upteenth time to open my Blackberry back up in my desktop. Its getting more irritating as I have a new Blackberry and want to transfer the files from the old to the new.

I was having the same problem. You dont need to open it. When you open the desk top manager click on backup/restore. Choose restore. I just did it and everything including my pictures were transferred to the new phone. It was really easy once I realized I didn't need to open it. Hope this helps everyone out.

I have backed up my blackberry storm on to my home PC but I can't seem to open it up to see if it worked or not. I'm trying to see if has downloaded my contacts/address book properly.

Do I need to download a specific program?

Having same problem as most. I now have the motorola cliq. Is there anyway I can retrieve my address phone book from the Black berry desktop manager to download it on my cliq?